JeepIncident.com
This timeline summarizes key events related to State Farm Agent David Wrona's misconduct in handling the Jeep incident involving improper towing by Lion Country Automotive. The timeline highlights critical moments of negligence, refusal to assist, and unprofessional behavior that exacerbated the situation for the vehicle owner.
June 1, 2025 – Unsafe Tow Execution
- Jeep Gladiator towed by Lion Country Automotive using a front-wheel lift, violating manufacturer towing requirements.
- Lion Country Automotive tow truck operator instructed vehicle owner to remain inside during movement, illegal and dangerous.
- Jeep bounced violently; dashboard errors triggered mid-tow.
- Rear wheels dragged ~92 feet, leaving visible tire marks on public road.
- Tow forced oncoming traffic to stop abruptly. (Red Dodge Truck and Trailer)
- Dolly attached in middle of road, creating additional hazards.
June 2–3, 2025 – Initial Contact with Agent Dave Wrona
- Vehicle owner contacted State Farm agent Dave Wrona for assistance.
- David Wrona LUTCF® responded with “it’s not my problem,” refusing to engage meaningfully.
- No escalation initiated; no guidance provided beyond generic claims number.
- Agent failed to act as advocate or offer proactive support.
June 4, 2025 – Breakdown in Professional Conduct
- David Wrona LUTCF® refused to open shared Google Doc; cited format limitations.
- Dismissed PDF version with “Just everything you stated about me.”
- Agent was given YouTube link in PDF: https://youtu.be/WYabCMHbuOQ
- Accused customer of cursing; invoked unverifiable witness and call recordings.
- Dave Wrona claims "You called claims and they hung up on you". (This is false and contested by the customer).
- Refused to provide transcripts, written review, or clarify any information.
June 5, 2025 – Escalation and Complaint Filing
- Customer requested escalation to supervisor; David Wrona LUTCF® refused and redirected to Agero. Customer Asked for escalatation twice.
- Formal complaint filed with State Farm (Ref #17773589).
- Customer notified David Wrona LUTCF® of intent to switch agents; David Wrona LUTCF® responded with “Best Wishes!”
- Emotional toll documented: sleeplessness, panic attacks, ongoing distress.
Agent Misconduct: Dave Wrona, LUTCF®
| Date | Action/Failure | Impact |
|---|---|---|
| June 2–3 | Refused to escalate or assist | Abandoned customer during critical moment |
| June 4 | Dismissed documentation, refused to review | Undermined transparency |
| June 4 | Blamed customer for tone, invoked unverifiable witness | Deflected accountability |
| June 5 | Refused supervisor escalation, minimized distress | Violated duty of care |
| Ongoing | Billed for fictional property features (basement) | Policy misrepresentation |
Professional Concerns
Despite holding the LUTCF® designation, Dave Wrona demonstrated:
- Evasion of responsibility
- Dismissive tone in written communications
- Failure to advocate for the insured
- Refusal to provide records or escalate concerns
- Retaliatory behavior when challenged